Smart Role ROI Calculator

Typical fully loaded hourly cost for a CS manager in Western Europe, including salary, benefits, and employer taxes. Range: €45–70.

Estimated average onboarding cost per new agent in Western Europe, including training time, manager supervision, tools, and initial productivity loss. Typical range: €5,000–8,000.

Your company's total annual revenue. This helps calculate potential revenue retention from improved customer satisfaction (CSAT). When agents provide better support through Smart Role training, customer satisfaction increases, leading to reduced churn. We estimate that a 10% CSAT improvement can reduce churn by 2%. Leave blank if you prefer to focus only on operational savings.